FAQ's

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Frequently Asked Questions

Yes, if you tell us your issue and send us a picture, we can normally diagnose and supply you with a price over the phone.

Yes, we carry most parts on the van and 90% of jobs are completed in one visit.

Yes, we provide all of our customers with warranty on all our products and workmanship.  Giving you peace of mind.

This could be due to the handle is faulty or the locking mechanism inside the window is broken, both can be repaired.

Sometimes the seal on a double glazed unit can breakdown, allowing air and moisture inside. Once this occurs condensation begins to form as temperatures rise and fall.

We can replace the glass unit regardless of its size. There are a wide range of obscure glass designs available to match in with your existing units.

As much as up to 18% of heat is lost through windows. Replacing your failed units with an energy rating of an A+ will help reduce this.

Over time doors can drop causing them to catch at the bottom. This can also mean that the locking mechanism no longer aligns with the keeps in the frame. You may notice the door is harder to lock and you have to force the handle up in order to lock the door. In the majority of cases this can be easily remedied by realigning the door with adjustment to the hinges.

If this is left unrepaired it can result in the lock failing completely, which is more costly in the long run. In cases where the lock has broken completely we can get the door open and replace the entire lock.

This can normally be extracted.

​It may be that your window hinges are worn or broken. When the hinges need replacing the windows often do not pull in against the frame allowing draughts to get in.

We can supply all types of glass unit including Georgian Bar, Lead Square and Diamonds & Obscure patterns. Please see attached file for Pilkington obscure pattern designs.

The wheels under your door have most likely rusted or broken. We can replace these and get your patio door sliding smoothly once again.

We can supply and fit locking window handles to existing windows. We can also add additional security locks to your existing doors & patios.

There are several types of glass, including:

  • Soda-lime glass: This is the most common type of glass, used in items such as windows, bottles, and jars.
  • Borosilicate glass: This type of glass is known for its resistance to thermal expansion and is often used in laboratory equipment and cookware.
  • Tempered glass: This type of glass is heated to a high temperature and then cooled quickly, making it stronger and more durable than regular glass. It is often used in safety applications such as car windows and shower doors.
  • Laminated glass: This type of glass is made by sandwiching a layer of plastic between two layers of glass. It is commonly used in car windows and as a safety feature in buildings.
  • Low-E glass: This type of glass has a special coating that reflects heat and blocks UV rays, making it more energy-efficient.
  • Photovoltaic glass: This type of glass is used in solar panels and allows sunlight to pass through while also generating electricity.

Plate glass is a type of glass that is made by floating molten glass on a bed of molten metal, typically tin. This process results in a smooth, flat surface on both sides of the glass, which makes it ideal for use in windows, mirrors, and other applications where transparency and clarity are important. Plate glass is also known as float glass.

Laminated glass is a type of safety glass that is composed of two or more layers of glass that are bonded together with a plastic interlayer. The interlayer acts as a adhesive and also as a safety barrier, holding the glass together in case of breakage. This type of glass is often used in car windows, skylights, and storefronts because it is more resistant to impact and breakage than regular glass. Additionally, laminated glass can also help to reduce noise, increase energy efficiency, and provide UV protection.

Tempered glass is a type of safety glass that is treated with heat and chemicals to increase its strength and durability. It is used in a variety of applications, such as car windows, shower doors, and phone screens. If it breaks, it shatters into small, rounded pieces rather than sharp shards, which reduces the risk of injury.

A thermal window is a type of window that is designed to provide insulation against heat transfer. This can be achieved through the use of special materials or coatings that have a low thermal conductivity, such as low-e coatings, argon or krypton gas fill, and double or triple panes. Thermal windows help to keep a building warm in the winter and cool in the summer, which can lead to significant energy savings and improved comfort.

Window hinges are devices that are used to attach a window to a frame, allowing the window to open and close. They typically consist of two parts: one part attaches to the window frame, and the other part attaches to the window itself. The two parts are then connected by a hinge pin, which allows the window to pivot open and closed. There are several types of window hinges, including butt hinges, casement hinges, and pivot hinges.

Window hinges are typically made of metal, such as steel, aluminum, or brass. These materials are durable, strong, and resistant to corrosion, which makes them well-suited for use in window hardware. Stainless steel is a popular choice due to its resistance to rust and corrosion, while aluminum is lightweight and offers good strength. Brass hinges are known for their durability and resistance to wear, and are often used in high-traffic areas. Some window hinges are also made of plastic, which is a lightweight and cost-effective option.

Window hinges can break due to a variety of reasons. Some of the most common causes of hinge failure include:

  1. Excessive weight or stress on the hinge: If a window is frequently opened and closed, or if it is large and heavy, the hinges may become overworked and eventually break.

  2. Corrosion: Hinges that are exposed to harsh weather conditions, such as salt air or high humidity, may corrode over time, weakening the metal and making it more prone to breaking.

  3. Wear and tear: Over time, the hinge pins and other moving parts may become worn, making the hinge less stable and more prone to breaking.

  4. Improper installation: If the hinges are not installed correctly, they may be under stress and may break sooner than expected.

  5. Improper maintenance: If the window hinges are not lubricated and maintained, the moving parts may become stiff and eventually break.

In order to prevent hinge failure, it is important to ensure that the hinges are properly installed, maintained, and lubricated. In addition, it is also important to not overwork the hinges by not opening and closing the windows too frequently, and to be mindful of the weight of the window and make sure it’s within the capacity of the hinge.

A window crank is a device used to open and close a window by turning a handle, which is attached to a mechanism that moves the window up or down. The mechanism typically consists of a gear and a rod that connects to the window frame. Window cranks are commonly found in cars and older homes with crank-operated windows.

Window cranks can be made of a variety of materials, including:

  • Metal such as aluminum or steel
  • Plastic
  • Wood

The material used will depend on the application and the manufacturer. For example, window cranks in cars are often made of plastic or metal, while those in older homes may be made of wood.

Window cranks can break due to a variety of reasons, including:

  • Wear and tear from frequent use
  • Rust or corrosion on the metal parts
  • Plastic parts becoming brittle or cracking
  • Stripped gears or other internal components
  • Damage from impact or twisting the handle too hard

Additionally, if the window is painted shut or has become swollen or expanded due to weather, it can cause the window crank to break.

If the window crank is broken, it will typically need to be replaced in order for the window to open and close properly again.

A door closer is a mechanical device that is installed on a door to automatically close it after it has been opened. It typically consists of a spring-loaded piston that is mounted on the door frame, and a hydraulic or pneumatic mechanism that controls the speed and force with which the door closes. Door closers are commonly used in commercial and public buildings to ensure that doors are kept closed and to prevent the spread of fire or smoke.

Door closers can break in a variety of ways, depending on the type of closer and the cause of the failure. Some common causes of door closer failure include:

  • Worn or damaged internal components: Over time, the internal components of a door closer can become worn or damaged, which can cause the closer to malfunction or fail altogether.

  • Corrosion: Door closers that are exposed to the elements can be susceptible to corrosion, which can cause the internal components to seize up or fail.

  • Improper installation: If a door closer is not installed correctly, it may not function properly or may fail prematurely.

  • Overuse: Door closers that are subjected to heavy use or abuse can experience increased wear and tear and may fail more quickly than those that are used less frequently.

  • Power failure: Some door closers are powered by electricity, if the power supply fails the door closer will not function.

When a door closer breaks, it may fail to close the door properly or may close the door too quickly or too slowly. In some cases, the door may not close at all, or may be difficult to open or close. It is important to have a professional diagnose the problem and repair or replace the door closer as needed.

A window screen is a mesh or screen that is placed over a window to prevent insects and other small creatures from entering a building while allowing fresh air to flow through.

The advantages of using a window screen include:

  1. Keeping insects and other small creatures out of the building.

  2. Allowing fresh air to circulate inside the building, reducing the need for air conditioning and improving indoor air quality.

  3. Blocking harmful UV rays from the sun, which can cause damage to furniture and flooring.

  4. Providing an additional layer of security for the building.

  5. Helping to reduce noise pollution from outside.

  6. They are also easy to install and remove, making cleaning and maintenance a breeze.

 

There are a few different methods for repairing a window screen, depending on the type and severity of the damage. Some common methods include:

  1. Patching: If there is a small hole or tear in the screen, it can often be patched with a patching kit or a piece of screen material and some adhesive.

  2. Rescreening: If the damage is more extensive, or if the screen is old and worn, the entire screen can be removed and replaced with new screen material.

  3. Spline Repair: If the screen is loose or sagging, the spline, which is a thin rubber or vinyl cord that holds the screen in place, can be removed and replaced.

  4. Replacement: If the screen frame is damaged, bent or rusted the entire screen will have to be replaced.

It’s recommended to repair the screens by someone who has experience working with screens, if you’re not comfortable with the repair process, it’s best to leave it to the professionals.

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Our experienced and highly qualified team can carry out all window and door repairs to residential or commercial properties throughout the GTA and surrounding areas

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